Shipping

Processing Time

• Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays)
• During promotional periods or holidays, processing may take 2-3 business days
• You will receive an email confirmation once your order has been processed and shipped

Domestic Shipping (United States)

International Shipping

Please note: International customers may be responsible for customs duties, taxes, and fees upon delivery. These charges are not included in the purchase price or shipping costs.

Free Shipping

We offer free standard shipping on all domestic orders over $200 (before tax). Free shipping promotions will be clearly stated on our website when available.

Shipping Restrictions

Some countries have restrictions on importing certain products. It is the customer’s responsibility to verify that the items ordered can be lawfully imported to the destination country.

Shipping Address

• Please ensure your shipping address is complete and accurate at checkout
• We are not responsible for packages delivered to incorrect addresses provided by customers
• If you need to change your shipping address after placing an order, please contact customer service immediately

Lost Packages

If your tracking information shows delivery but you haven’t received your package, please:

1. Check with neighbors or your building management
2. Contact the carrier directly with your tracking number
3. If you still cannot locate your package, contact our customer service team within 7 days of the expected delivery date

Damaged Items

If your items arrive damaged:

1. Take photos of the damaged packaging and products
2. Contact our customer service team within 48 hours of delivery
3. We will arrange for a replacement or refund