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At XINGZISHAN, we stand behind the quality of our children’s underwear and want you to be completely satisfied with your purchase. We understand that sometimes items need to be returned or exchanged, and we’ve made this process as simple as possible.
If you need a different size or color, we’re happy to process an exchange for you. The same eligibility requirements for returns apply to exchanges.
Initiate Your Return: Contact our customer service team at [service@xingzishan.com] or fill out the return form on our website.
Receive Return Authorization: We’ll provide you with a return authorization number and return shipping instructions.
Package Your Return: Carefully package the item(s) in their original condition with tags attached. Include your order number and return authorization number.
Ship Your Return: Send your package to the address provided in the return instructions. We recommend using a trackable shipping method.
Refund Processing: Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
If you receive a defective item, please contact us within 7 days of delivery with photos of the defect. We’ll promptly replace the item or issue a full refund including shipping costs.
If you received an item as a gift, we can provide store credit for the value of the returned item. Please include the gift receipt or order number.
Our customer service team is here to help! Contact us at:
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